Job Overview:

As an After Hours team member, you play a crucial role in ensuring the smooth operation of our logistics processes outside of regular business hours. Your primary responsibility is to prioritize and resolve problems that need immediate attention, communicating effectively and promptly with all relevant parties. You will be a key point of contact for drivers, dispatchers, and brokers, ensuring that any issues are addressed swiftly and efficiently to minimize disruptions. Your proactive approach and ability to think on your feet will contribute significantly to the success of our operations during after hours.

Responsibilities and Duties:

• Follow Fleet Managers’ Instructions: Adhere to instructions from fleet managers regarding trucks, loads, or driver-specific issues, ensuring prompt and accurate implementation.
• Resolve Urgent Issues: Act immediately on active problems that require urgent resolution, maintaining a proactive approach to minimize disruptions.
• Track Trip Progress: Monitor all active trips in Pro Transport, with a focus on Pick Up and Delivery appointments, to ensure timely completion.
• Manage Delays: Request detentions for Pick Up or Delivery delays, and promptly update the Dispatch team and Brokers to manage expectations.
• Communicate Effectively: Note any delays in Pro Transport and promptly inform brokers via email or phone, ensuring clear and timely communication.
• Ensure Temperature Compliance: Communicate temperature discrepancies to brokers and confirm required temperatures, maintaining adherence to guidelines.
• Provide Regular Updates: Offer regular updates on location, distance, and truck status in Pro Transport, facilitating smooth operations and transparency.
• Manage Financial Transactions: Send EFS money codes for various purposes such as Lumper’s, Pallet Exchange, Escort Fee, Late Fee, and confirm receipt with drivers, ensuring financial accuracy.
• Support Maintenance: Identify issues, find repair solutions, and report repairs in Fleetio, providing essential maintenance support for fleet operations.
• Coordinate Repairs: Update Pro Transport and notify relevant parties if a truck is in a repair shop, ensuring all stakeholders are informed of the status.
• Ensure Safety: Provide safety support in case of incidents or accidents, following safety procedures for reporting, and prioritizing driver and public safety.
• Perform Additional Tasks: Undertake additional morning shift tasks, such as contacting drivers for updates and waking up late drivers, to ensure smooth operations.

Skills and Personality

Specific Skills:

• Time Management and Multitasking: Excellent ability to manage time efficiently and handle multiple tasks simultaneously in a high-pressure environment.
• Problem-Solving: Strong analytical skills to quickly identify issues, prioritize tasks effectively, and implement effective solutions.
• Fluent English: Advanced proficiency in written and spoken English to communicate clearly with clients, drivers, and team members.
• Technical Proficiency: Familiarity with tracking software, GPS systems, and other logistics-related technologies.

Personal Characteristics:

• Organized: Highly organized with a strong attention to detail, ensuring accurate tracking and documentation.
• Positive Attitude: Maintains a positive demeanor, fostering a motivating and encouraging environment.
• Effective Communication: Strong verbal and written communication skills to facilitate clear and effective interactions with all stakeholders.
• Proactive: Takes initiative and works independently, addressing issues promptly and efficiently.
• Resilient: Determined and able to persist through challenges to achieve goals.
• Dependable: Reliable and trustworthy, ensuring tasks are completed accurately and on time, especially during after-hours operations.

Software Tools Used:

• Gmail, Google Maps, and Google Workspace (formerly G Suite): Essential tools for communication, mapping, and productivity needs.
• Samsara: For real-time fleet management and tracking.
• RingCentral: For communication and coordination with people outside of our organisation and drivers.
• ProTransport: For managing transportation logistics and documentation.
• Fleetio: For fleet management and maintenance tracking.
• Adobe Acrobat: For handling documents and forms.
• VPN: For secure remote access to company systems.
• EFS: Payment solutions provider for transportation.

Goals this position needs to achieve:

• Ensure all urgent issues are resolved promptly and efficiently.
• Maintain clear and effective communication with all relevant parties.

Support continuous workflow and operational efficiency during after-hours.

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Position: Load Coordinator

Location: Štip, North Macedonia

Type: On-site

Superior Dispatch Service is looking for an experienced Load Coordinator to join our Operations Department. This role is essential in keeping our operations running smoothly and efficiently.

Key Responsibilities

• Load Booking: You’ll be responsible for booking loads by using our automated software, moving away from traditional, outdated methods like Excel spreadsheets.
• Broker Relations: Maintaining strong relationships with brokers and direct customers is key. Building solid connections will bring huge benefits to you. You’ll ensure open and effective communication, helping to keep our operations run smooth.
• Operational Coordination: Fill up our network of contracted loads and unleash your personal vision, working directly with your fleet manager to enhance operational efficiency.

What We Offer?

• Modern & Dynamic Workspace: Work in an environment that embraces the latest technologies and automated systems.
• Career Growth: We support your development by offering opportunities to advance within the company.
• Security & Stability: We are a company with years of experience in the logistics and transportation industry and we offer a stable and secure career.
• Use of Innovative Tech: You’ll work with the newest software that makes your job magnitudes easier and more fun.

Requirements

• Communication Skills: Fluent in English, with excellent verbal and written skills. Additional languages are a plus.
• Analytical Ability: You can organize tasks, manage freight effectively, and solve problems efficiently.
• Open to Innovation: Ready to embrace new ideas and work with the latest in logistics software.
• Teamwork: You’re a team player who can work well with others, from brokers to our internal teams.

Why Join Superior Dispatch Service?

With us, you’re part of a team that’s making a difference in the logistics world. We support you, help you grow, and offer a place where you can contribute to our success and advance your career. .

About Us

Superior Dispatch Service has been a key player in the US logistics and transportation field since 2017. With a team of over 100+ professionals, we work hard to make things easier for carriers and broker companies. We’re more than just an office job. If you’re looking for a place where you can grow and see different opportunities, you’re looking in the right place. Ready to take the next step in your career? Apply now to become a Load Coordinator with Superior Dispatch Service!

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The recruiter is the face of the company, the first point of contact, and the first impression will hugely impact the driver’s overall experience. Besides, the recruiter plays a vital role in the readiness of each transportation company. That is due to the fact that the turnover in the USA is in a continuous increase and it’s of utmost importance to reduce the down time of the truck in between drivers, in other words, one truck driver who decides to leave the company must be replaced in the shortest time with another driver. That way, the recruiter makes sure each truck is on the road under a load playing a part in the company’s financial stability.

This is an entry-level position.

Responsibilities and Duties

–  Inform applicants about our operations and the benefits we offer.
–  Locate potential employees who meet DOT and company standards.
–  Pre-screen potential applicants.
–  Schedule driver orientations and road tests.
–  Utilize social media platforms and other search engines to generate leads.
–  Reviewing weekly reports on driver performance.
–  Capacity to multitask and handle high levels of stress.

 

Skills and personality

• Speaking multiple languages
• Strong verbal and written communication
• Strong sales skills  
• Approachable demeanor 
• Patience
• Flexibility
• Confidence
• Good listener
• Diligent and organized 
• Creative

 

Competitive salary with performance-based bonuses.

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