Freight Brokerage department acts as an intermediary between shippers and carriers. They use their connections with a selection of shippers to help carriers and individual drivers stay well-booked by ‘selling’ them loads that work into their schedule, ideally minimizing empty or deadhead miles.
This department is well structured in teams that once the load is dispatched, every team communicates with the carrier and driver before, during, and after pick-up through delivery, to ensure everything runs smoothly from start to finish.