Responsibilities and Duties:

• Follow Fleet Managers’ Instructions: Adhere to instructions from fleet managers regarding trucks, loads, or driver-specific issues, ensuring prompt and accurate implementation.
• Resolve Urgent Issues: Act immediately on active problems that require urgent resolution, maintaining a proactive approach to minimize disruptions.
• Track Trip Progress: Monitor all active trips in Pro Transport, with a focus on Pick Up and Delivery appointments, to ensure timely completion.
• Manage Delays: Request detentions for Pick Up or Delivery delays, and promptly update the Dispatch team and Brokers to manage expectations.
• Communicate Effectively: Note any delays in Pro Transport and promptly inform brokers via email or phone, ensuring clear and timely communication.
• Ensure Temperature Compliance: Communicate temperature discrepancies to brokers and confirm required temperatures, maintaining adherence to guidelines.
• Provide Regular Updates: Offer regular updates on location, distance, and truck status in Pro Transport, facilitating smooth operations and transparency.
• Manage Financial Transactions: Send EFS money codes for various purposes such as Lumper’s, Pallet Exchange, Escort Fee, Late Fee, and confirm receipt with drivers, ensuring financial accuracy.
• Support Maintenance: Identify issues, find repair solutions, and report repairs in Fleetio, providing essential maintenance support for fleet operations.
• Coordinate Repairs: Update Pro Transport and notify relevant parties if a truck is in a repair shop, ensuring all stakeholders are informed of the status.
• Ensure Safety: Provide safety support in case of incidents or accidents, following safety procedures for reporting, and prioritizing driver and public safety.
• Perform Additional Tasks: Undertake additional morning shift tasks, such as contacting drivers for updates and waking up late drivers, to ensure smooth operations.

Skills and Personality

Specific Skills:

• Time Management and Multitasking: Excellent ability to manage time efficiently and handle multiple tasks simultaneously in a high-pressure environment.
• Problem-Solving: Strong analytical skills to quickly identify issues, prioritize tasks effectively, and implement effective solutions.
• Fluent English: Advanced proficiency in written and spoken English to communicate clearly with clients, drivers, and team members.
• Technical Proficiency: Familiarity with tracking software, GPS systems, and other logistics-related technologies.

Personal Characteristics:

• Organized: Highly organized with a strong attention to detail, ensuring accurate tracking and documentation.
• Positive Attitude: Maintains a positive demeanor, fostering a motivating and encouraging environment.
• Effective Communication: Strong verbal and written communication skills to facilitate clear and effective interactions with all stakeholders.
• Proactive: Takes initiative and works independently, addressing issues promptly and efficiently.
• Resilient: Determined and able to persist through challenges to achieve goals.
• Dependable: Reliable and trustworthy, ensuring tasks are completed accurately and on time, especially during after-hours operations.

Software Tools Used:

• Gmail, Google Maps, and Google Workspace (formerly G Suite): Essential tools for communication, mapping, and productivity needs.
• Samsara: For real-time fleet management and tracking.
• RingCentral: For communication and coordination with people outside of our organisation and drivers.
• ProTransport: For managing transportation logistics and documentation.
• Fleetio: For fleet management and maintenance tracking.
• Adobe Acrobat: For handling documents and forms.
• VPN: For secure remote access to company systems.
• EFS: Payment solutions provider for transportation.

Goals this position needs to achieve:

• Ensure all urgent issues are resolved promptly and efficiently.
• Maintain clear and effective communication with all relevant parties.

Support continuous workflow and operational efficiency during after-hours.